Warranty Service
Our warranty service includes:
- Repairs
- Technical support
- Parts exchange
- Machine replacement
In the unlikely event that you don’t have a positive experience for ANY reason, we will do whatever we can to resolve your issue and ensure you are 100% satisfied with your purchase. We back this up with a 12-month direct warranty service for all machines purchased from cotattoo.com. During this period, we guarantee coverage for any problems caused by defects in the quality of the machine itself.
Replacement
If you receive a defective product, we will resolve the issue in the way that best suits you. Typically, this involves a return and replacement but may also include repair or shipment of replacement components if the issue involves easily replaceable parts. Our goal is to minimize downtime and ensure a quick resolution.
Warranty Coverage
- All items manufactured by us are warranted for one year from the date of sale.
- The warranty covers items as they are delivered to you but does not cover damages caused after delivery.
- To claim a warranty, proof of purchase is required.
Once your item is received, it will be promptly inspected and evaluated:
- If deemed a warranty issue, it will be repaired free of charge, or replacement parts will be sent (if applicable) within a maximum of 7 business days.
- If not deemed a warranty issue, you will be contacted regarding repair or payment for parts.
The One-Year Warranty is voided if:
- The machine shows signs of being dropped.
- The machine shows signs of ink/liquid within the internal body or motor components.
- The machine shows signs of tampering.
- The machine shows signs of internal parts replaced without authorization.
Non-Warranty Repairs
If your device is older than one year, you can still send it in for repairs. For repairs requiring payment, we will email you before proceeding with any work.
Contact Us
For warranty-related inquiries, you can contact us online or visit our CONTACT US page. We will reply to you as soon as possible.
Thank you for choosing cotattoo.com!